Returns and Exchanges

If you are unhappy, please contact us to resolve the issue. If the item is damaged or defective, we will provide you with a full refund. If you're unhappy with the item for any other reason, we ask that you return it to us for a refund minus the cost of shipping.

If the item is damaged in transit, we will try to get you a replacement. As some of our items are one-of-a-kind, they cannot be replaced with the same item. If we can't replace the item, you can choose a different item of similar value from our store or receive a full refund.

  • Please contact us within 14 days of receipt of the item to return or exchange it.

  • Items for return/exchange should be shipped back to us within 30 days.

  • We will cover the cost of return shipping on damaged items.

  • For all other returns, we ask that you pay for return shipping.

  • We do not accept returns on personalized items.

Cancellation Policy

Orders can be canceled before they are shipped. Email us as soon as possible if you would like to cancel an order. Once an item has been shipped, we cannot cancel the order. It will need to be returned.

Payment

We accept the following payment methods: ApplePay, PayPal, and Square

Shipping

We ship as soon as possible after payment is made. We ship first-class mail through the US Postal Service, and items should arrive anywhere from 3-5 business days. We offer automatic tracking on all shipments.

We can upgrade to a faster service. Contact us and we'll see what we can do! Item will be shipped to the provided address. If you wish to change your address post-payment, please contact us as soon as you can. At this time, we do not ship internationally.

Additional policies and FAQs

All of our items are unique, but if you would like a custom item, please contact us. Note that custom orders will require extra time to create--we want it to be beautiful for you! Because they are custom creations, they are also non-refundable.

Items are handmade and will have color variations and natural defects that have been incorporated into the overall design. Note that due to differences in lighting, monitor settings, etc., the actual item may not be the exact color of the photograph. Please read the item description thoroughly before making a purchase and contact us if you have any questions.